System options contains features that affect the system in whole, and should only be changed when all users have been logged out of the system.


Settings

Contains the basic functions for LobbyCentral.


 

Customer Label
Name used to identify the consumer. i.e. Customer, Member, Patient, etc.
Applications
Contains other applications run by LobbyCentral. See Applications below for a detailed description of each
Company Name
The name of your business or practice.
Work Queue Reminder Email
Used to set the number of hours before a reminder email is sent to user, of open work requests.
Notification Push Method
The method used to push notifications, JavaScript (recommended), or server-side.
Notification Push URL
URL associated with the push notification.
Chat Session Reset
Deletes all open and closed chat sessions. This does not remove the messages that were sent.
Card Reader
The type of card reader being used with LobbyCentral; None, MagTek, or Generic Keyboard Wedge.
User Password Expiration
Used to set the number of days before a user is prompted to change their password. The default is set at 90 days.
Wait List Colors
Allows the user to set the color for pending requests based on how long the customer has been waiting. Overrides default max wait-time color of red when a customer's wait time exceeds the set location, or queue value. You may specify green, yellow, or red.
User Activity Retention



Applications



Appointments
Enables display for My Appointments in the bottom left menu of the Checked In Screen, and allows users to create new Appointments for customers.
Visitor Center
Enables access to Visitor Center from the menu toolbar. Includes options to Manage Visitors, and view Visitor History.

 


Options

Includes various options and settings for the LobbyCentral user.



 

 
Use "first one in, first one out" rule
Requests must be taken from the queue in order of the customer check-in time, with earliest check-ins being selected first.
Enable Instant Messaging
Enables the integrated chat feature. When enabled, the chat window appears at the bottom right of the LobbyCentral screen.
Use Single Sign-On
Turns on Windows Active Directory authentication. See Single Sign-On in the LobbyCentral On-Premise Admin Manual, for more information.
Track time for Add-On Services
If enabled, LobbyCentral will track the time worked, for services added to the request.
Show long service description when creating a request
Enables the long description for a service. It is displayed by selecting Click for information, when creating a work record through the Web UI. Information is also displayed in the Help Card section when checking out the customer.
Enable QuickTime plug-in for audio support
Allows the web browser to use QuickTime to play alerts.
LobbyCentral update message is non-clickable
Disables the link created when an update for LobbyCentral is found.
Don't show Check-out window when taking a pending request. (Multi-customer mode)
Allows the user taking a service request out of the wait list, to change the request's status to In-Service, without opening the work record.
Make Member Number a required field
Requires the Customer ID (Account ID, Student ID, etc.) to be entered before completing the check-in process.
Users can join and leave service queues
Allows a user to join or leave a queue so that an administrator does not have to manually add or remove the user. This is strictly a convenience feature.
Disable File Upload feature
File upload feature is disabled, and will not appear when creating a new request or checking-out a customer.
Keep chat window on top
Keeps the chat window open when the Work Request window is open.
Show all users in the Assign To list when creating a request
All users will be displayed in the Assign To list, whether they are logged into LobbyCentral or not.
Hide logged out users in the Assign To list
Users who are not logged into LobbyCentral will not be displayed in the 'Assign To' list.
Disable custom field validation during edit
LobbyCentral will not validate the field while the ticket is in edit.
Allow check-in prioritization by first(original) check-in time for transfers
When enabled, will allow a user to transfer a customer to another queue by their original check-in time. See Managing Pending & In-Service Requests for more information.
Require customer record from kiosk check-in to be assigned by user (duplicate checking)
When enabled, requires users to choose the customer record for a check-in, created at the kiosk.

This option is designed to reduce duplicate customer records.
Disable Help Card in Check-Out window
Removes the Help Card section from the check-out window if not used.


Notification

Allows user to set the notification rules and options for LobbyCentral.


 

Rules overrides LobbyCentral's default email/text notification. If set, notifications are not sent until the total pending count is equal to or greater than the specified value. 

 

 
Send email/text notifications to Supervisors after x waiting customers
Supervisors will not receive email/text notifications until after the set number of waiting customers has been reached.
Send email/text notifications to Users after x waiting customers
Users will not receive email/text notifications until after the set number of waiting customers has been reached.


Notification Options

 

 
Email check-in notification message to users
Sends an email to the members of a queue after a request has been created. The user's email address must be added to their User account, if this option is enabled. See Users in the LobbyCentral On-Premise Admin Guide, for information on modifying the user's account.
Email new work ticket notification to users
If enabled, will email notification to the user that a new work ticket has been created.The user's email address must be added to their User account, if this option is enabled. See Users in the LobbyCentral On-Premise Admin Guide, for information on modifying the user's account.
Mask customer name in notification emails and texts
When this is turned off, the notification email, will say John Smith. If enabled, it will show as John Smi**.
Send text check-in notification to users
Sends an SMS message to the members of a queue after a request has been created. The user's mobile number and provider must be added to their User account, if this option is enabled. See Users in the LobbyCentral On-Premise Admin Guide, for information on modifying the user's account.
Include custom field responses in email notification
If enabled, the notification email that is sent to users when a customer checks in, will include the results of the custom fields.
Enable customer text paging
If enabled, LobbyCentral will send the customer a text message when they are selected from the wait queue.
Repeat Overdue Notification
Repeats the overdue notification "x" times for the set value. For example: if max wait time is 5 minutes, and Repeat is set to 2, the overdue notification will display at 5, 10, and 15 minutes.




Fields 

Allows the admin to Enable or Disable fields that display during the check-in process.



Item Tracking

Used to enable and customize Item Tracking in the Customer Record at check-out, so that any add on services may be tracked.

 

 
Enable Item Tracking
Adds the Item Tracking section to requests, so that the user can notate any add on services accepted or declined by the customer.
Title
The name of the Item Tracking section.
Column 1-4 Headers
Used to reflect the customer's choice, or comments, regarding whether or not the add-on was accepted. For example: Accepted, Not Accepted, Requested Additional Info, etc. 


Network & Email

Contains the network and email server details for the user's location.

LobbyCentral Server Name: The name of the server hosting LobbyCentral. Caution!  Changing this value will restart LobbyCentral.


Mail Server
Information required to set up email and text notifications within LobbyCentral. For more information, please see SMS Check-In Notification in the LobbyCentral On-Premise Admin Manual.

 

 
SMTP Server
The email server being used to send emails
SMTP Username
The email username, if the SMTP requires a username, to send emails.
SMTP Password
Password for SMTP Username.
Port
The port used by the SMTP Server to send emails.
Default Sender
The default sender email that will be used by LobbyCentral as the sender.
Test Email & Test Email Button
Allows administrator to enter and send a test email to review email server settings.

Twilio SMS Integration
Information required regarding your Twilio account. For information on setting up a Twilio account, please see SMS Check-In Notification in the LobbyCentral On-Premise Admin Manual.

 

 
Phone Number
Your Twilio phone number including area code.
Account SID
Assigned by Twilio
Token
Assigned by Twilio
Test Mobile Number & Test SMS Button
Allows administrator to enter and send a test SMS message to review settings. Note: Sending a test SMS will count against your Twilio usage.


Database

 

 
Server Name
The name of the SQL Server containing the LobbyCentral database.
Database Name
The name of the LobbyCentral database.
Username
The SQL Server account used by LobbyCentral.
Password
Password used by LobbyCentral.
Use Trusted Connection
Indicates if a trusted connection is being used. (Should not be checked when using a SQL Login)
Connection Timeout
Default timeout is set to 20 seconds. Any changes made to this setting need to be entered as seconds as well. For example, if changing the setting to 5 minutes,enter 300 (seconds) in the field.
Command Timeout
Default timeout is set to 20 seconds. Any changes made to this setting need to be entered as seconds as well. For example, if changing the setting to 5 minutes,enter 300 (seconds) in the field.
Additional Connection Parameters

Encryption
Displays whether database is encrypted. To encrypt, click the Protect Configuration button. Running this function will force users out of the software. All users must be logged out to avoid losing work.
Protect Configuration
By default, the database information is stored in clear-text in the CustomerSettings.config file, found in the "web" folder. You can encrypt this section of data so that it is not readable. To encrypt the file, click the Protect Configuration button. To decrypt the file, click Unprotect Configuration. CAUTION! Running this function will force users out of the software. All users must be logged out to avoid losing work.


Online Scheduler

 

 
Subscriber ID


Token
Provided by LobbyCentral when signing up for LobbyCentral Appointments.


WARNING! Do not share or expose this information. It is used to encrypt data to and from the Online Scheduler. If your token is compromised, contact support immediately to change it.