The web kiosk provides a self-service check-in system for your customers. It is accessed by a compliant web-browser, or by installing the LobbyCentral Kiosk iPad app available in iTunes.
While you can use a Mac or PC to run the web kiosk, we recommend Google Chromebook. A Chromebook provides greater protection to your network because a Chromebook is essentially just a web browser. There are no functions to access files, other computers, etc. Also, Google Chromebook does not have the PC CTRL-ALT-DELETE keys, that would allow a customer to reboot or close the kiosk.
For more information on Google Chromebook, please visit their website: https://www.google.com/chromebook/
If you have a need for using the kiosk in additional languages, you may create a language file, which can then be selected from the drop-down list to customize the kiosk titles and buttons.
The kiosk titles and subtitles for each page of check-in, may be customized.
iPad Screen Titles
The iPad titles and subtitles for each page of check-in, may be customized. Note: This applies to Native Kiosk only.
The kiosk labels may be customized. To use the default LobbyCentral settings, leave the fields blank.
Customizing Screen Titles
Enter desired text in the appropriate fields.
- Click Save at the bottom of the page.
|Hide Check-In Options Screen||Kiosk will start at the Name screen. Appointment check-in will not be available if this option is selected.|
|Hide Account ID Field||Enter Account ID field will not be displayed on the Name screen.|
|Separate Queue and Services list||If this option is not selected, the kiosk will display one drop-down list with queues and services combined; This is the default setting for LobbyCentral. If selected, the kiosk will display one drop-down list for queues and another drop-down list for services.|
|Hide Requested Employee list||If this option is selected, the Requested Employee drop-down is not shown on the service selection screen.|
|Hide ‘Other’ Visit Reason||If this option is selected, the customer must select a visit reason. The ‘Other Service (Not Listed)’ selection is not shown.|
|Generate and Present Call-Out Number||Used in conjunction with Kiosk Ticket Printing to allow a customer to check-in anonymously, or semi-anonymously, for example in a doctor's office. LobbyCentral will generate a call-out number which will then print-out for the customer.|
|Show Internal Customer ID||Displays a user created customer ID.|
|Allow check-in if Internal Customer ID is not found||Allows the check-in to be completed, even if the customer does not have an Internal Customer ID.|
|Hide 'First Available' option in Requested Employee list||If selected, the customer will need to choose an employee from a drop-down list of names.|
|Hide Appointment Button||Allows user to hide or show the appointment button, on the kiosk. If the appointment button is hidden, only walk-in check-in is available.|
Indicates how long the kiosk waits to automatically refresh itself. This is a security feature in the event the customer leaves the kiosk without checking in. Any information entered will be cleared.
Confirmation Page Delay
The user can select how long the confirmation page of the kiosk will display, before refreshing to the Welcome Screen for the next customer. The default setting is 8 seconds.
You can replace the default Kiosk wallpaper (shown behind the input elements) with your own image file. The image resolution should match the device that the kiosk is running on.
For example, if you are using the iPad kiosk app, be sure that the resolution matches the iPad’s display requirements.
Recommended image resolution by device:
|Device||Size of Wallpaper|
|iPad 1st & 2nd generation||1024 x 768|
|iPad 3rd & 4th generation||2048 x 1436|
|iPad Mini||1024 x 768|
|Android Web Browser||Use the device's supported display resolution|
|Web Browser (PC or Mac)||Use the computer's current display resolution setting|