Service Counters are used in businesses where customers are called to a counter, or window, for service. 


LobbyCentral's QMonitor uses service counters to instruct the customer to report to a specific window, when the customer’s name is called. For Example: “Report to Window A.” This is particularly useful in service areas where the employee can not leave their desk to retrieve the customer.


Manage Counters

Allows the user to view, create, and/or modify counters for users at a particular location.


 

Location Selecting location from the drop-down menu will display a list of Service Counters, created for the chosen location.
View Select Active, Inactive, or All, to view current, past, or all counters/windows created for a specified location.



Creating A Service Counter

  1. In Settings, click Service Counters.
  2. In Manage Counters, click New Counter.
  3. Enter the name of the counter or window.
  4. Select the Location for the counter.
  5. Select the user that is assigned to counter.
  6. Set status as Active (default).
  7. Click Save.

Modifying A Service Counter

  1. In Settings, click Service Counters.
  2. In Manage Counters, select the location of the counter from the location drop-down menu.
  3. Locate the counter to update, and click Modify.
  4. Make desired changes.
  5. Click Save.


Deleting A Service Counter

  1. In Settings, click Service Counters.
  2. In Manage Counters, select the location of the counter from the location drop-down menu.
  3. Locate the counter to remove, and click Modify.
  4. Click Delete on the row containing the counter.
  5. Confirm that you wish to delete the counter.


Note: You cannot delete a Service Counter once it has been used. Modify the Service Counter, and change to Inactive to prevent it from being used.