The web kiosk provides a self-service check-in system for your customers. It is accessed by a compliant web-browser or by installing the LobbyCentral Kiosk iPad app, available in iTunes.


Google Chromebook

While you can use a Mac or PC to run the web kiosk, we recommend Google Chromebook. A Chromebook provides greater protection to your network because a Chromebook is essentially just a web browser. There are no functions to access files, other computers, etc. Also, Google Chromebook does not have the PC CTRL-ALT-DELETE keys, that would allow a customer to reboot or close the kiosk.


For more information on Google Chromebook, please visit their website: https://www.google.com/chromebook/


Language Options

If you have a need for using the kiosk in additional languages, you may create a language file, which can then be selected from the drop-down list to customize the kiosk titles and buttons.


Screen Titles

The default titles and subtitles appearing on each screen of the kiosk are listed below, but may also be customized by the user.

  • Check-In Titlecheck-in
  • Check-In Sub-Titlehello! please sign in for assistance
  • Name Input Titlename
  • Name Input Sub-Titleplease enter your first and last name
  • Custom Fields Titlecheck-in cont.
  • Custom Fields Sub-Titleplease complete the fields below
  • Select Service Titleservice
  • Select Service Sub-Titlehow can we assist you today?
  • Confirmation Titleconfirm check-in

  • Confirmation Sub-Titleplease confirm your information

  • Check-In Complete Titlethank you!
  • Check-In Complete Sub-Titleyour request has been received
  • Requested Employee Titlewho would you like to meet with?


Customizing the Check-In Complete Screen

To personalize the check-in complete message, you can add the customer or employee's name to the Check-In Complete Title, and/or Check-In Complete Sub-Titleby using the appropriate tag.

  • $$CUSTOMER: Placeholder for the customer's name
  • $$EMPLOYEE: Placeholder for the employee's name

 

Example 1: Thank You $$CUSTOMER, displayed as "Thank You Bob"

Example 2: $$EMPLOYEE will assist you shortly, displayed as "James will assist you shortly"


iPad Screen Titles (Applies Only To The Native Kiosk)

  • Meeting With TitleMeet With
  • Meeting With Sub-TitleWho would you like to meet with? (optional)
  • Review TitleReady to check-in?
  • Review Sub-TitlePlease review your information


Labels

The label buttons that appear on each screen of the kiosk may be customized. To use the default LobbyCentral settings, leave the fields blank.

  • Check-In Button
  • Check-Out Button
  • Appointment Button
  • Continue Button
  • Back Button
  • Cancel Button

Labels Example

 



Placeholder Text

The placeholder text that appears on each screen of the kiosk are listed below, but may also be customized by the user.

  • First Name: First Name
  • Last Name: Last Name
  • Account ID: Account ID
  • Other Service: Other Service

Placeholder Text Example


Settings & Options

 

Idle Time-Out Allows the user to select how long the kiosk must remain idle before resetting to the Welcome screen. For Example, if a customer starts the check-in process, but leaves the kiosk before completing check-in, the kiosk will return to the Welcome screen after the selected amount of time.
Confirmation Page Delay The user can select how long the Check-In Confirmation page will display before refreshing to the Welcome Screen. The default setting is 8 seconds.
Hide Check-In Options Screen If this option is selected, the kiosk will begin on the Name screen. Appointment check-in at the kiosk will not be available if this option is selected.
Hide Account ID Field If selected, the Account ID field will not be shown on the Name screen.
Generate and Present Call-Out Number LobbyCentral can generate a number and assign it to a customer request. This number is displayed to both the customer and the user. When the user changes the customer's status from pending, to in-service, the call-out number is displayed on QMonitor as well as the user's screen, in place of the customer's name. A DYMO printer may be connected to the kiosk to print the call-out number for the customer. See Kiosk Ticket & Visitor Badge Setup in the LobbyCentral Cloud Admin Manual for more detail on printing a ticket.
Hide 'Other Service' option If selected, the customer is required to select a visit reason from the drop-down menu and, "Other Service Not Listed’ is not shown.
Email notification to requested user instead of entire group (Requires Email Group Option Enabled) This option works in tandem with the System Options setting, "Send Email Notification to Queue Members." With this option, when the customer selects an employee during the check-in process, the email is only sent to the requested employee. This option also works in Visitor Management Mode.
Show all users regardless of sign-in status (applies to user or supervisor levels only) If selected, all users with a LobbyCentral account, will be displayed in the Requested Employee list regardless of whether they are signed in to the portal.
Hide 'First Available' option Hides the option to choose First Available employee, requiring the customer to select an employee from the list provided. If this option is enabled and no users are signed in, the First Available option will still be displayed.
Hide Requested Employee dropdown list The user may hide or show the Requested Employee list, which allows the customer to choose who they are meeting with.
Hide Appointment Check-In Button Allows user to hide or show the appointment button, on the kiosk. If the appointment button is hidden, only walk-in check-in is available.



Visitor Management Mode Options

These options only apply when LobbyCentral is operating in Visitor Management Mode.


Hide Company Name field If enabled, the company name input field is not displayed.
Hide 'Not Applicable' requested employee option Will not display 'Not Applicable' as an option in the requested employee drop-down list.
Allow visitor to self check-out at kiosk Displays a button on the Check-In screen to allow a visitor to sign out by their last name at the kiosk. Note: The Kiosk Setting option, 'Hide Check-In Options Screen,' must be disabled, and 'Sign-out visitor immediately after sign-in,' in System Options must not be selected.


Web Wallpaper

You can replace the default Kiosk wallpaper (shown behind the input elements) with your own image file. The image resolution should match the device that the kiosk is running on. For example, if you are using the iPad Kiosk app, be sure that the resolution matches the iPad’s display requirements.


Device Size of Wallpaper
iPad 1st & 2nd generation 1024 x 768
iPad 3rd & 4th generation 2048 x 1436
iPad Mini 1024 x 768
Android Web Browser Use the device's supported display resolution
Web Browser (PC or Mac) Use the computer's current display resolution setting



Disclaimer Message

The disclaimer is shown on the Review screen and requires customer acknowledgement. If you do not want to add a disclaimer message, leave this field empty.


**IMPORTANT** Please note that LobbyCentral does not record the customer's acknowledgement, and may not constitute a legal binding agreement. Consult with an attorney regarding the use of electronic acknowledgement in place of a written signature, before using this feature.