Service Counters are used in businesses where customers are called to a counter or window, for service. 


LobbyCentral's QMonitor uses service counters to instruct the customer to report to a specific window, when the customer’s name is called, for example: “Report to Window A.” 


This is particularly useful in service areas where the employee can not leave their desk to retrieve the customer.



Counter Management

Counters, or Windows may be viewed and created, modified, or deleted.



Location Selecting location from the drop-down menu will display a list of Service Counters, created for the chosen location.
View Select Active, Inactive, or All, to view current, past, or all counters/windows created for a specified location.


Counter Properties

Basic information regarding the Counter/ Window.



Name The counter, window, or room number to assign and display.
Location Physical location of the Counter/ Window.
Assigned To The user assigned to work the Counter/ Window.
Status Whether the Counter/ Window is actively being used.



Adding An Agent Counter/ Window

  1. In Settings, click Agent Counters/ Windows.
  2. In Counter Management, click New Counter.
  3. Enter the Name of the Agent Counter/ Window.
  4. Choose the Location.
  5. Select the User that is assigned to the Window.
  6. Set status as Active (default).
  7. Click Save.


Modifying An Agent Counter/ Window

  1. In Settings, click Agent Counters/ Windows.
  2. In Counter Management, locate the Counter/ Window to update, and click Modify.
  3. Make desired changes.
  4. Click Save.


Deleting An Agent Counter/ Window

  1. In Settings, click Agent Counters/ Windows.
  2. In Counter Management, locate the Counter/ Window to remove, and click Delete.
  3. Confirm that you want to delete the Counter/ Window.


Note: You cannot delete an Agent Counter/ Window once it has been used. Modify the Agent Counter/ Window, and change to Inactive to prevent it from being used.