Data tables contain custom descriptions that are used in various drop-down menus within LobbyCentral. See below for a description of each.


Data Table Items

 

Account ID Types Used to customize a customer's account number. Example Account ID Types: Student ID, Patient Number, Customer ID Number, etc.
Interest Section Items Used to track products offered to a customer, during check-out. For example, add-on/cross-sell products, such as low interest credit cards, or a car loan refinance. Interest Section Items appear in the Check-out window, under Customer Interests. When creating an Interest Item, a value can be assigned for incentive tracking purposes.
Interest Section Comments Used to create standard/common customer responses to offered product interest items. When the user offers a cross-sell item, they can then select the corresponding customer comment in the Customer Interests section, of the Check-Out window; For Example, 'Interest Rate Too High' or 'Not Interested.' See example below.

Example: Interest Section Comments
 

Reminder Reasons Reminder reasons were part of the original LobbyCentral software and are no longer used. This will be removed in a future release.
Service Description Groups Used to group related service descriptions, for example, when creating a new queue. Service Groups are useful if you utilize many service descriptions. It makes finding and adding the service description to the queue, easier for the user. Service Groups are used for informational and organizational purposes only, and are not seen by the customer.
Special Services Used to indicate if a customer requires a special service during check-in; for example, a translator. When creating an additional service need, you are required to select an icon. This icon is displayed in pending requests after check-in, to alert the user of the requested service.

 

Adding An Item In Data Tables

  1. In Settings, click Data Tables.
  2. Under Manage Data Tables, select a table from the drop-down menu.
  3. Click New Item.
  4. Enter the required information.
  5. Click Save.


Modifying An Item In Data Tables

  1. In Settings, click Data Tables.
  2. In Data Tables, select the appropriate table from the drop-down menu.
  3. Locate the item to update, and click Modify.
  4. Make the desired changes.
  5. Click Save.


Deleting An Item In Data Tables

  1. In Settings, click Data Tables.
  2. In Data Tables, select the appropriate table from the drop-down menu.
  3. Locate the item to remove, and click Delete.
  4. Confirm that you want to delete the item.