The Administration section of LobbyCentral manages system users and other settings. To access Administration, you must have an Admin access level. For more information on each item, click the link below to view the corresponding section of the manual.


Accessing Administration

  1. In the menu toolbar, hover pointer over Tools.
  2. Click Administration from the drop-down menu.


Control Panel

The control panel is where administrators create, and access, LobbyCentral users, queues, visit reasons, custom fields, and more.

 

Visit Reasons & Services
The reason the customer has come into your building. Visit reasons/ services are added to a queue, and selected by the customer upon checking in, to alert users why they are there.
Users
Any employee set up with a LobbyCentral account.
Locations
A physical building, which contains at least one queue. May sometimes be separated by location within one building.
Queues
A queue contains a group of waiting customers for an area. Customers in each queue are grouped in order of check-in time.
Data Tables
Contains custom options that are used in various menus within LobbyCentral.
Custom Fields
User created fields used to obtain additional information from the customer during check-in.
Notification Email
Allows you to override and customize the default email notification, sent to users when a customer checks in.
Agent Counters/Windows
Used by QMonitor to instruct a customer to report to a specific window or counter, when the customer’s name is called.
Badge Inventory Users may create an inventory of Visitor Badges, including badge number, access level, access area, and whether the badge has been issued.



Kiosk 

In Kiosk administrators may customize the kiosk settings.


Profiles
Profiles allow a User to login to kiosk using preset settings instead of having to remember which options to select whenever the kiosk is started.
Language Sets
User created language sets allow foreign speaking customers to check-in using their native language.
Kiosk Auto-Assignment Rules
User defined rules to automatically assign a customer to a specific user at check-in.
General Settings     Used to customize the self-service check-in system for your customers.

 


QMonitor

General Settings and options for digital signage with QMonitor DS.


Digital Signage Options
A digital signage display for the waiting area that is capable of rotating image-based ads and messages.
General Settings Allows the user to create a customized Report To message, which is displayed when the customer is called.


System

In system administration, the administrator may enable/disable features within LobbyCentral or import customer files in bulk. Before making any changes in System Options, all users must be logged out of the system.


System Options
Contains features that affect the system as a whole, and should only be changed when all users have been logged out.
Import Customer File
Used to bulk import your customers into LobbyCentral Cloud.
Third-Party Integration
Setup allows Users to integrate their Outlook Calendars with LobbyCentral.



Plan & Billing

The administrator can edit credit card information, subscription information, and view account detail in this section.


Manage Subscription
Used to manage and view your Account Detail, Plan Usage, and Transaction History.