If you would like to provide a self-service check-in station for your customers, you can use the LobbyCentral Kiosk app, available for the Apple iPad. This app is free of charge and can be downloaded from the iTunes App Store.  


Installing the App

  1. On your iPad, go to the App Store and install LobbyCentral Kiosk.
  2. After the app is installed, tap on the LobbyCentral icon.
  3. On the Settings page, enter your Company ID.
  4. Tap the Save button.
  5. On the Login page, enter your username and password.
  6. Tap Location to select the location for the kiosk.
  7. Tap Kiosk Mode to change the status to On.
  8. Tap Sign-In.


Configuring Kiosk Options

The Settings page allows you to configure the kiosk according to your needs.




Account Type and Company ID

The type of LobbyCentral system you have.  Options are Cloud Account or On-Premise. If you are using the cloud based platform, enter your Company ID.
If you are on-premise, please refer to the section below, On-Premise Customers, for additional information.
Enable Native Kiosk (preferred setting)

The Native Kiosk is an app based kiosk that is faster than the web based kiosk and uses iOS look and feel. Native kiosk is the preferred setting for the kiosk app. If native kiosk is disabled the web based kiosk is used.
Idle Time-Out

The amount of time the native kiosk waits before cancelling the check-in process.
Show 'More Choices' message for list overflow

Turns message on or off.  If on, a label indicating there are more visit reasons is displayed below the Service Description list.   This is useful when the number of visit reasons is greater than what is shown.
Card Data Source

LobbyCentral can collect customer information for check-in, using driver's licence or ID that complies with the AAMVA Format using a supported mag reader, or the iPad Camera to capture a 2D barcode.
Note: The 2-D barcode on the ID must comply with the AAMVA standard. 
For more information, please see 
Driver's License and ID Check-In Compatibility.
Mag Reader Type

The kiosk app supports the following mag readers; Unimag I, Unimag II, Unimag Pro, or Unimag Shuttle. LobbyCentral recommends using Unimag II or Unimag Pro for best results.
Note: The magnetic strip of the ID must comply with the AAMVA standard.
For more information, please see Driver's License and ID Check-In Compatibility.
Disable Name Selection (Not recommended)

After a customer enters their name via the Native kiosk, and selects Continue, LobbyCentral will perform a search for duplicate customer names. A popup box will notify the customer to find and select their name from the accompanying list. This helps prevent duplicate customer records from being created for the same customer. If name selection is disabled (not recommended), LobbyCentral will not perform the search for duplicate customer accounts.
Enable Check-in by Phone Number
If enabled, LobbyCentral will check-in the customer using their phone number, bypassing the name entry screen. However, if the phone number is not recognized by LobbyCentral, the next screen will require the customer to enter their first and last name as well.

Colors
Allows the user to set the font and button colors.  Applies to Native Kiosk only.

Wallpaper
The wallpaper that is displayed on the check-in screen. Applies to Native Kiosk only. The wallpaper for the web kiosk is uploaded through LobbyCentral web client in Administration->Web Kiosk Settings.

You must transfer the image from your computer to the iPad's Photo Collection. Information on how to transfer images to the iPad can be found at 
http://www.apple.com/shop/question/answers/product/MA591G/C/can-i-transfer-photos-from-pc-to-my-ipad/QHUHKYF97H2HK2HYY
Screensaver
The user may customize the screensaver message, and the number of idle minutes before the screensaver is activated. If no screensaver is needed, the user may also choose 'None' under wait times to turn it off completely.


On-Premise Customers 

If LobbyCentral is installed on your local server, enter the name or IP of the server where LobbyCentral is installed.  If the URL begins with HTTPS, you must use the override field.


Server

The name or IP address where LobbyCentral is installed.


Port

Enter the port number only if LobbyCentral is not accessed through port 80.  This is highly uncommon.  Do not use this for SSL, see URL Override.


URL Override

If LobbyCentral is using SSL, enter the complete address with protocol.  Be sure to include /servicecenterweb in the URL.  i.e. https://yourserver/servicecenterweb


The URL Override is also used if the Mobile Service Provider is installed, which is not common.


However, if using iPad with a Single Sign-On environment, you will need to set up an anonymous access point for the iPad to connect to and then use the URL Override field to point to that address.  i.e.  http://servername/servicecenterweb_anon


The steps in the following article will guide you in setting up an anonymous access point:

http://support.lobbycentral.com/solution/articles/1000211515-single-sign-on-and-web-kiosk-qmonitor


Custom Wallpaper

For best results, the size of the wallpaper should match the device's display resolution. 


Device
Size of Wallpaper
iPad 1st & 2nd generation
1024 x 768
iPad 3rd & 4th generation
2048 x 1436
iPad Mini
1024 x 768
iPad Air, Air 2
2048 x 1536
iPad Pro 10,5"
2224 x 1668
iPad Pro 12.9"    
2732 x 2048
Android Web Browser
Use the device's supported display resolution
Web Browser (PC or Mac)
Use the computer's current display resolution setting