User Preferences allows a user to update their name, security question, change the portal password, and change notification preferences.


General Settings

 

User ID A unique identifier assigned by LobbyCentral when the user account is created. The user does not need to retain this information.
Username The login name created by the administrator. The user may change their username.
First Name The user may update/change their name. This does not affect the username
Last Name The user may update/change their name.
Email The email address where notification alerts are sent (if enabled by an administrator).
Mobile Phone The phone number where notification text alerts are sent (if enabled).
Mobile Provider The mobile phone carrier. Mobile provider must be selected if a mobile phone number is entered. If your carrier is not listed, please contact support@lobbycentral.com.


Note: When using the SMS employee check-in notification, standard text messaging rates may apply.


Security Question

A Security Question is used to verify the user's identity when selecting to reset the password. 

  1. Select a predefined question, or create your own question by selecting Create a custom question, from the dropdown menu. 
  2. Enter the answer to the question selected. Try to use one word answers whenever possible. 
  3. Click Update Preferences.


Note: The security answer is not case-sensitive but it must be an exact match.


Password

LobbyCentral displays the last date your password was changed, and the date that your current password expires. 

  1. To change your password, enter the new password
  2. Retype the new password in the confirmation field.
  3. Save.


Notification Settings

Allows the user to set notifications for check-ins.



Notification Method The method used to collect check-in information. It is not recommended to change this setting from Push.
Check Server Every Only used when Notification Method is set to Pull. Options range from 30 seconds to 5 minutes.
Audio Alert Enables or disables the notification sound played upon customer check-in.
Plug In The plug-in the browser uses, to play the audio alert. HTML 5 is recommended. Note: QuickTime is for browsers that do not support HTML5 (for example IE9). IE10 and higher, now support HTML5 audio.
Check-In Alert The audio alert played when a customer checks in. Various alerts may be selected from the dropdown menu. Users can preview the sound by clicking the speaker icon next to the selected style.
Overdue Alert The audio alert played when a customer has waited beyond the maximum wait time. Various alerts may be selected from the dropdown menu. Users can preview the sound by clicking the speaker icon next to the selected style.


Options

The Queue List View Style may be changed to Simple, or Full View. When viewing the Checked-In screen in Simple view, only the pending requests and In-Service requests are displayed. The sections, QueuesMy Status, and My Appointments are not displayed, allowing for a more simplified view of the screen.


Sample: Simple view style