A user’s status is automatically updated when taking, or closing a service request. You can also change your status on the Checked-In screen in the My Status widget.
Changing User Status
- Select a status option from the dropdown menu.
- Type in an optional message.
- Click Update.
In & Out Buttons
To quickly change your user status, click the In or Out buttons below the text box. The Out button changes the user's status to Away with a message of "Out of Office". The In button removes the away message, and sets the user's status to Available.
Below is a list of status messages you may see displayed for other users while logged into LobbyCentral.
|Offline||User is not logged into LobbyCentral.|
|Online||User is signed into LobbyCentral, but is not signed into a queue (such as a supervisor).|
|Available||User is signed in and available to take service requests.|
|Unavailable||User is helping a customer.|
|Away||User is signed in, but not available to take service requests.|
|Lunch||User is signed in, but out to lunch.|